Please refer to the Tourism Industry Act Regulations to view detailed expectations of operators and all items required to complete an inspection successfully. The following include key items assessed during an inspection:
If deficiencies are identified during an inspection, the Standards Advisor will notify the owner and expect the appropriate improvements to be made. If severe or numerous deficiencies are present, a re-inspection will be necessary.
All guest complaints must be addressed to the satisfaction of Tourism PEI. A complaint investigation will be conducted with results reported directly to Tourism PEI. A Standards Advisor will conduct an inspection for any complaints dealing with the facilities, cleanliness, or state of repair.
Thank you for providing this valuable service. I believe that having these types of inspections for establishments helps to ensure a quality service to visitors.
Every tourism operator shall ensure that drinking water provided for guests is suitable for drinking purposes. Operators must test drinking water before guests stay and every three months while the establishment receives guests, unless on a municipal water system. If the water is deemed unsuitable for drinking purposes, operators shall post notices at each water supply location indicating that the water is not fit for consumption and provide bottled water. Results of a recent water test must be provided at the time of inspection.
The inspection was excellent – from setting up the appointment to after-audit feedback, the inspector communicated very clearly, and gave helpful information and explanations that will help our operation to further improve.